Workshop Operations Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Workshop Operations Manager

Location: Marshall Motor Group

Job Type: Full-time

Industry: Automotive

About Us:

Marshall Motor Group is a leading car dealer group representing 23 of the world's most popular car manufacturers. We are passionate about our people and customers, and offer a range of benefits and career development opportunities.

The Role:

We are seeking a Workshop Operations Manager to lead our busy service operation at Marshall Motor Group's Nissan dealership in Maidstone. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians, ensuring workshop operations meet brand standards for quality, and driving service profitability.

Key Responsibilities:

  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time save and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

Requirements:

  • Experience as a Workshop Controller, ideally from a franchised dealership
  • Intermediate IT skills, ideally with experience in administrating eVHC software
  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem solving skills, with the ability to foresee potential barriers

What We Offer:

  • A competitive salary and bonus scheme
  • A range of benefits, including 25 days annual leave plus bank holidays, life assurance and pension scheme
  • Opportunities for career development and advancement

How to Apply:

If you are a motivated and experienced Workshop Operations Manager looking for a new challenge, please apply online and one of our recruitment specialists will be in touch.

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