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Workshop Operations Manager
2 months ago
We are seeking a skilled Workshop Controller to lead our busy service operation at Marshall Motor Group's Nissan dealership in Maidstone. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians, ensuring workshop operations meet brand standards for quality, and driving service profitability.
Key Responsibilities:- Lead, manage, and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians, manage technician clocking on/off, and rostering
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time saved and upsell
- Manage and update workshop technical solutions, including eVHC and service booking database
- Provide outstanding customer service to service customers both face-to-face and by phone
- Assist and work closely with the Service Advisor team as required
- Experience as a Workshop Controller, ideally from a franchised dealership
- Intermediate IT skills, ideally with experience in administering eVHC software
- Strong leadership skills with the ability to lead and motivate a team
- A professional and calm approach with strong customer service skills
- Strong problem-solving skills, with the ability to foresee potential barriers
If you are a motivated and experienced Workshop Controller looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Marshall Motor Group.
