Workshop Operations Manager

1 month ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Workshop Controller

Location: Mercedes-Benz Truck & Van Andover

Job Type: Full-time

About Us:

Marshall Motor Group is a leading car dealer group representing 24 of the world's most popular car, van, truck, and motorbike manufacturers. We are passionate about our people and customers, and we offer a range of benefits and career development opportunities.

The Role:

We are seeking a Workshop Controller to lead our service operation, supervising and motivating a team of technicians. The successful candidate will have experience as a Workshop Controller, ideally from a franchised dealership, and intermediate IT skills. Key attributes include strong leadership skills, a professional and calm approach, and strong problem-solving skills.

Responsibilities:

  • Lead, manage, and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians and manage technician clocking on/off and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time saved and upsell
  • Manage and update workshop technical solutions, including eVHC and service booking database
  • Provide outstanding customer service to service customers both face-to-face and by phone
  • Assist and work closely with the Service Advisor team as required

What We Offer:

We offer a competitive salary, benefits, and a range of career development opportunities. If you are a motivated and experienced individual looking for a new challenge, please apply online.



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