Workshop Operations Manager
1 month ago
Job Title: Workshop Controller
Location: Mercedes-Benz Truck & Van Andover
Job Type: Full-time
About Us:
Marshall Motor Group is a leading car dealer group representing 24 of the world's most popular car, van, truck, and motorbike manufacturers. We are passionate about our people and customers, and we offer a range of benefits and career development opportunities.
The Role:
We are seeking a Workshop Controller to lead our service operation, supervising and motivating a team of technicians. The successful candidate will have experience as a Workshop Controller, ideally from a franchised dealership, and intermediate IT skills. Key attributes include strong leadership skills, a professional and calm approach, and strong problem-solving skills.
Responsibilities:
- Lead, manage, and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians and manage technician clocking on/off and rostering
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time saved and upsell
- Manage and update workshop technical solutions, including eVHC and service booking database
- Provide outstanding customer service to service customers both face-to-face and by phone
- Assist and work closely with the Service Advisor team as required
What We Offer:
We offer a competitive salary, benefits, and a range of career development opportunities. If you are a motivated and experienced individual looking for a new challenge, please apply online.
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