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1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeWorkshop Controller OpportunityWe are seeking a skilled Workshop Controller to lead our busy service operation at Marshall Motor Group's Nissan dealership in Maidstone. As a key member of our aftersales team, you will be responsible for supervising and motivating a team of technicians, ensuring workshop operations meet brand standards for quality, and...
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Workshop Operations Manager
2 months ago
About Marshall Motor Group
Marshall Motor Group is a leading automotive retailer in the UK, representing a diverse range of renowned car, van, truck, and motorbike manufacturers. With over 140 dealerships across the country, we are committed to providing exceptional customer service and driving excellence within the industry.
The Role: Workshop Controller
We are seeking a highly motivated and experienced Workshop Controller to join our team at our Audi dealership. In this role, you will be responsible for overseeing the day-to-day operations of our busy service department, ensuring smooth workflow and exceptional customer satisfaction.
Your Responsibilities:
- Lead, manage, and motivate a team of qualified technicians and apprentices.
- Allocate work orders efficiently and effectively, managing technician schedules and timekeeping.
- Maintain high standards of quality by conducting regular inspections of completed work and ensuring adherence to brand specifications.
- Drive service profitability by optimizing technician utilization and promoting upselling opportunities.
- Manage and update workshop systems, including eVHC software and service booking databases.
- Provide outstanding customer service to service customers, both in person and over the phone.
- Collaborate closely with the Service Advisor team to ensure seamless customer experience.
Your Profile:
The ideal candidate will possess proven experience as a Workshop Controller within a franchised dealership environment. You will have strong leadership skills, excellent communication abilities, and a commitment to delivering exceptional service. A professional demeanor and the ability to work effectively under pressure are essential.
Benefits:
We offer a competitive salary package, including an attractive base salary plus performance-based bonuses. In addition, you will benefit from comprehensive employee benefits, such as:
- 25 days annual leave plus bank holidays.
- Life assurance and pension scheme.