Workshop Operations Manager

4 days ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Job Title: Workshop Controller

We are seeking a highly skilled and experienced Workshop Controller to lead our busy service operation at Marshall Motor Group's Nissan dealership in Dartford.

Key Responsibilities:
  • Lead and motivate a team of technicians to ensure efficient and effective service delivery.
  • Allocate work orders to technicians and manage technician clocking on/off and rostering.
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works.
  • Drive service profitability by ensuring maximum time saved and upsell.
  • Manage and update workshop technical solutions, including eVHC and service booking database.
  • Provide outstanding customer service to service customers both face-to-face and by phone.
  • Assist and work closely with the Service Advisor team as required.
Requirements:
  • Experience as a Workshop Controller, ideally from a franchised dealership.
  • Intermediate IT skills, ideally with experience in administering eVHC software.
  • Strong leadership skills with the ability to lead and motivate a team.
  • A professional and calm approach with strong customer service skills.
  • Strong problem-solving skills, with the ability to foresee potential barriers.
Why Marshall Motor Group?

We operate 141 franchise dealerships representing 23 manufacturer car, van, truck, and bike brands across 34 counties in England. Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe's largest market-leading integrated digital car marketplace.

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