Fertility Support Professional

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom The Fertility Partnership Full time

We are seeking a highly skilled Fertility Support Professional to join our Patient Support team at The Fertility Partnership. As a key member of our team, you will play a vital role in providing exceptional customer care and administrative support to our patients.

The ideal candidate will be proficient in managing initial enquiries via telephone or email within 24 hours of receipt. You will also be conversant with our patient database for recording and maintaining patient information, including appointment and invoicing systems.

A competitive salary of £25,000 per annum is offered, depending on experience. Benefits include a dual contribution pension scheme and 27 days' holiday entitlement pro rata, plus bank holidays.

Key responsibilities include:

  • Promptly responding to patient enquiries via telephone or email
  • Recording and maintaining patient information in our database
  • Allocating and scanning patient notes, invoices, and other paperwork into our computer system

To succeed in this role, you will need:

  • Proficient knowledge and experience of Microsoft Office Packages
  • Excellent communication skills, both written and verbal
  • A commitment to delivering a high-quality patient experience


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