Patient Experience Coordinator

1 week ago


Maidenhead, Windsor and Maidenhead, United Kingdom Tfp Fertility Full time

We are committed to delivering exceptional patient experiences at TFP Fertility. Our Patient Experience Coordinator plays a vital role in ensuring that every interaction with our patients is positive and empowering. If you share our passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we would love to hear from you.

In this role, you will provide administrative support to our patients, handle a broad range of enquiries, and assist with day-to-day clinic operations. You will work closely with our clinical team to ensure that our patients receive the highest level of care and support throughout their fertility journey.

As a key member of our team, you will be responsible for maintaining accurate records, communicating with patients and clinicians, and coordinating clinic activities. You will also contribute to the development of our patient engagement strategies and participate in quality improvement initiatives.

Key Responsibilities:

  • Manage and respond to patient enquiries in a timely and professional manner
  • Coordinate clinic activities, including scheduling appointments and meetings
  • Maintain accurate and up-to-date patient records

Qualifications and Experience:

Requirements:

  • Educated to Higher Level
  • Experience working in an administration role
  • Experience working with patients/customers both face-to-face and over the telephone
  • Skills & competencies normally associated with relevant administration experience
  • Proficient knowledge and experience of Microsoft Office Packages
  • Excellent keyboard/IT skills
  • Excellent oral and written communication skills and manner
  • Ability to communicate effectively with staff and patients over the telephone and face-to-face
  • Excellent time management skills
  • Commitment to delivering a high-quality patient experience

Location: Maidenhead

Salary: £28,000-£35,000 (dependent on experience)

Working Hours: 15 hours (2 days)

Weekday shifts will be rotational with the earliest start time being 07:50 and the latest finish being 17:00. Weekend working required on a rotation of approximately 1:4.

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 Days + Bank holidays pro rata



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