Fertility Support Specialist
6 days ago
At TFP Fertility, we are passionate about delivering exceptional customer service and creating a memorable best-in-class fertility journey for our patients. As a Fertility Support Specialist, you will play a crucial role in ensuring that our patients receive the highest level of care and support throughout their fertility journey.
We are seeking an experienced administrator to join our team at our Thames Valley Fertility Clinic. The successful candidate will be responsible for providing first-class customer experience, handling a broad range of enquiries, and assisting patients with queries related to funding, appointments, test results, and the different steps they will take along their fertility journey.
This is a part-time position working 15 hours per week, with a rotational shift pattern including evenings and weekends. You will work closely with our satellite services, local NHS consultants, and other related organisations to help answer patient queries promptly and efficiently.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to manage multiple tasks and priorities effectively. They will also have a high level of customer orientation, resilience, and empathy.
Key Responsibilities:
- Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
- Effective processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
Qualifications and Experience:
Requirements:
- Educated to Higher Level
- Experience working in an administration role
- Experience working with patients/customers both face-to-face and over the telephone
- Skills & competencies normally associated with relevant administration experience
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone and face-to-face
- Excellent time management skills
- Commitment to delivering a high-quality patient experience
Location: Maidenhead
Salary: £25,000-£30,000 (dependent on experience)
Working Hours: 15 hours (2 days)
Weekday shifts will be rotational with the earliest start time being 07:50 and the latest finish being 17:00. Weekend working required on a rotation of approximately 1:4.
Pension: Dual contribution pension scheme
Holiday Entitlement: 27 Days + Bank holidays pro rata
-
Fertility Support Coordinator
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full timeJob OverviewWe are seeking a highly skilled and compassionate Fertility Support Coordinator to join our team at TFP Fertility. This role is an excellent opportunity for someone who is passionate about delivering exceptional patient care and support in a fast-paced environment.About the RoleThe successful candidate will be responsible for providing...
-
Fertility Support Administrator
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom The Fertility Partnership Full timeWe at The Fertility Partnership are committed to delivering exceptional fertility care to our patients. Our team is passionate about creating a memorable experience for each individual, and we're looking for a dedicated professional to help make this happen.About the RoleWe're seeking a highly skilled and enthusiastic Support Administrator to join our...
-
Fertility Healthcare Support Assistant
1 month ago
Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full timeWe are seeking a highly skilled and caring individual to support our patients on their fertility journey at TFP Fertility.Key Responsibilities:Promptly and professionally manage initial patient enquiries via telephone or email within 24 hours of receipt.Be conversant with our patient database for recording and maintaining patient information, including...
-
Patient Support Specialist
4 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full timeAbout TFP FertilityWe are a leading fertility service provider in Europe, operating IVF clinics and egg/sperm freezing banks in the UK, Poland, and Netherlands. Our mission is to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family.At TFP Fertility, we offer our patients care, understanding, and...
-
Fertility Patient Support Coordinator
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom The Fertility Partnership Full timeWe at The Fertility Partnership are looking for a highly skilled and compassionate individual to join our Patient Support team. Our mission is to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family.As a Patient Support Assistant, you will play a vital role in providing exceptional customer care...
-
Administrative Assistant
6 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Tfp Fertility Full timeTFP Fertility is committed to delivering exceptional patient experiences and creating a memorable best-in-class fertility journey for our patients. As an Administrative Assistant - Fertility Services, you will play a vital role in ensuring that our patients receive the highest level of care and support throughout their fertility journey.You will be...
-
Fertility Journey Coordinator
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom The Fertility Partnership Full timeWe at The Fertility Partnership are pioneers in fertility treatment, leveraging technology to deliver exceptional patient experiences. Our mission is to empower individuals and couples to achieve their dream of starting a family through our state-of-the-art IVF clinics and egg/sperm freezing banks.Prominent among our values is the unwavering commitment to...
-
Clinical Embryologist Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom The Fertility Partnership Full timeWe at TFP are committed to providing the best-in-class fertility journey to our patients, leveraging science research and innovation to pioneer fertility treatment for over 35 years. Our team of internationally renowned specialists is dedicated to creating lives and changing lives through quality care, understanding, and expertise.Key ResponsibilitiesMonitor...
-
Patient Experience Coordinator
6 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Tfp Fertility Full timeWe are committed to delivering exceptional patient experiences at TFP Fertility. Our Patient Experience Coordinator plays a vital role in ensuring that every interaction with our patients is positive and empowering. If you share our passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we would love to hear...
-
Administrative Support Specialist
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Hays Business Support Full timeAdministrative Support Specialist Job Overview:We are seeking an experienced Administrative Support Specialist to join our team at Hays Business Support. The successful candidate will be responsible for providing comprehensive administrative support to legal professionals in a rural office setting.About the Role:This is an exciting opportunity to work in a...
-
Unified Support Ltd Service Delivery Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Specialist to join our Unified Support Ltd team in Maidenhead. As a key member of our service team, you will be responsible for providing field-based service and support to our clients across the UK.
-
Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full timeUnified Support Ltd Job DescriptionJob Title: AV Support Specialist: Audio Visual Equipment ExpertEstimated Salary Range: £45,000 - £60,000 per annumAbout Unified Support LtdWe are a leading provider of field-based service and support solutions for clients across various industries. Our team is dedicated to delivering exceptional service and ensuring our...
-
Multimedia Equipment Specialist
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full timeKey ResponsibilitiesThe Multimedia Equipment Specialist will be responsible for servicing and supporting audio-visual equipment, including:Audio systems: QSC, Biamp, Shure, and Poly sound structure.Projection and display devices: maintenance.Custom control systems: AMX/Crestron/Extron/SY.AUDIO and video conferencing: Cisco/Lifesize/Polycom/Zoom/Microsoft...
-
Audio-Visual Installation Specialist
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full timeJob DescriptionWe are seeking a highly skilled Audio-Visual Installation Specialist to join our team at Unified Support. The successful candidate will be responsible for planning, testing, and installing audio-visual equipment for various job sites and clients. Key responsibilities include:* Onsite work (90%): * Design and installation of audio-visual...
-
Senior AV Design Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full timeAt Unified Support Ltd, we are currently seeking a highly skilled Senior AV Design Specialist to join our team in Maidenhead.The salary for this position is estimated to be around £50,000 - £60,000 per annum, depending on experience.About the RoleWe are looking for an experienced AV design specialist to lead our technical design efforts. The successful...
-
Audio Visual Operations Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full timeAt Unified Support Ltd, we are seeking an experienced Audio Visual Operations Specialist to join our team. This is a fantastic opportunity for a skilled professional to provide high-quality operational support to customers and internal business functions.Brief Overview of Role:We are looking for a BTO owner of the internal project management process who can...
-
Family Support Specialist
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Sanctuary Personnel Ltd Full timeJob OverviewSanctuary Personnel Ltd is recruiting for a Family Support Specialist to join the Support & Safeguarding Pods Team in Windsor & Maidenhead.
-
Care Support Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Thames Hospice Full timeAt Thames Hospice, we strive to deliver exceptional care and support to our patients, their families, and carers. We are seeking experienced Care Support Specialists to join our dedicated nursing team.We offer a range of benefits, including:A competitive salary of £22,000 - £28,000 per annumGenerous annual leaveFree parking on-siteDiscounted meals in our...
-
Specialist Support Worker
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Academics Ltd Full timeAre you passionate about empowering students with autism and other co-existing needs to achieve their full potential?We are working with Academics Ltd, a specialist school in Maidenhead dedicated to providing a safe and supportive environment for students who struggle with autism and other co-existing needs.This is an exciting opportunity to work as a...
-
Educational Support Specialist
3 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom Always Flourishing Ltd Full timeWe are seeking a highly skilled and dedicated Educational Support Specialist to join our team at Always Flourishing Ltd. As a Supply Teaching Assistant, you will play a vital role in supporting classroom activities and helping students achieve their full potential.About the Role:As an Educational Support Specialist, you will be responsible for providing...