Administrative Assistant
1 week ago
TFP Fertility is committed to delivering exceptional patient experiences and creating a memorable best-in-class fertility journey for our patients. As an Administrative Assistant - Fertility Services, you will play a vital role in ensuring that our patients receive the highest level of care and support throughout their fertility journey.
You will be responsible for providing first-class customer experience, handling a broad range of enquiries, and assisting patients with queries related to funding, appointments, test results, and the different steps they will take along their fertility journey.
This is a part-time position working 15 hours per week, with a rotational shift pattern including evenings and weekends. You will work closely with our satellite services, local NHS consultants, and other related organisations to help answer patient queries promptly and efficiently.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to manage multiple tasks and priorities effectively. They will also have a high level of customer orientation, resilience, and empathy.
Key Responsibilities:
- Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
- Effective processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
Qualifications and Experience:
Requirements:
- Educated to Higher Level
- Experience working in an administration role
- Experience working with patients/customers both face-to-face and over the telephone
- Skills & competencies normally associated with relevant administration experience
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone and face-to-face
- Excellent time management skills
- Commitment to delivering a high-quality patient experience
Location: Maidenhead
Salary: £22,000-£28,000 (dependent on experience)
Working Hours: 15 hours (2 days)
Weekday shifts will be rotational with the earliest start time being 07:50 and the latest finish being 17:00. Weekend working required on a rotation of approximately 1:4.
Pension: Dual contribution pension scheme
Holiday Entitlement: 27 Days + Bank holidays pro rata
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