Customer Service Account Manager

4 weeks ago


Plymouth, Plymouth, United Kingdom HQW Aerospace Full time
Job Title: Customer Service Account Manager

Company: HQW Aerospace

Location: Plymouth

Job Type: Full time, Permanent

HQW Aerospace is a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. We are seeking a Customer Service Account Manager to join our team.

The Role:
  1. Improve customer service experience and create engaged customers.
  2. Take ownership of customers' issues and follow problems through to resolution.
Main Responsibilities and Accountabilities:
  1. All aspects of customer account management.
  2. Improve customer service experience, create engaged customers, and facilitate growth.
  3. Work closely with other departments to ensure a smooth transition of orders through the system to final shipment.
  4. Processing orders and transactions.
  5. Provide proactive customer outreach.
  6. Administrative tasks as requested.
Benefits:
  1. Competitive Salary
  2. 25 days holiday plus bank holidays
  3. Discount at over 100 retailers via our Rewards Platform
  4. Monetary and Non-Monetary Recognition
  5. Continuous Professional Development Opportunities
  6. Stakeholder Pension
  7. Subsidised Canteen
  8. Free Parking

Candidates with experience in customer service, account management, or a related field will be considered for this role.



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