Customer Service Account Coordinator

4 weeks ago

Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time
Customer Service Account Coordinator

We are working with a global market leading manufacturing firm based in Plymouth. Our client is looking for an experienced professional to join their team as a Customer Service Account Coordinator. Reporting to the Customer Service Manager, the successful candidate will be responsible for improving customer service experience, creating engaged customers, and facilitating organic growth while taking ownership of customers' issues and following problems through to resolution.

Key Responsibilities:
  • Manage all aspects of customer account management.
  • Improve customer service experience, create engaged customers, and facilitate growth.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
  • Process orders and transactions.
  • Provide proactive customer outreach.
  • Perform administrative tasks as requested.
Requirements:
  • Experience in providing excellent customer service support.
  • Experience in a manufacturing industry is desirable.
  • Proven experience of MS Office Suite including Excel and PowerPoint is essential.
  • Excellent communication skills and team working.
  • Good standard of English and Maths (GCSE Grade 4 minimum).
  • SAP is an advantage but not essential.
  • Trouble-shooting, multi-tasking, and time management skills.
  • Goal-orientated.

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