Customer Service Account Coordinator

4 weeks ago

Plymouth, Plymouth, United Kingdom TQR Careers Full time

We are seeking a skilled Customer Service Account Coordinator to enhance customer satisfaction and drive growth for our client, a leading manufacturing firm in Plymouth. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer experiences, resolving issues, and fostering strong relationships with clients.

Key Responsibilities:

  • Manage customer accounts, ensuring seamless interactions and resolving any issues that may arise.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with internal teams to ensure smooth order processing, transactions, and customer communication.
  • Provide proactive customer outreach, addressing concerns and providing solutions.
  • Perform administrative tasks as required, supporting the efficient operation of the team.

Requirements:

  • Proven experience in customer service, with a focus on account management and customer satisfaction.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.

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