Customer Service Account Coordinator

1 week ago

Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time
Customer Service Account Coordinator

We are seeking a highly skilled Customer Service Account Coordinator to join our team at TQR Consultancy Ltd. The successful candidate will be responsible for improving customer service experience, creating engaged customers, and facilitating organic growth while taking ownership of customers' issues and following problems through to resolution.

Key Responsibilities:
  1. Manage all aspects of customer accounts, including customer service, account management, and relationship building.
  2. Improve customer service experience by providing proactive customer outreach, resolving customer complaints, and escalating complex issues to senior management.
  3. Collaborate with internal stakeholders to identify and implement process improvements that enhance customer satisfaction and loyalty.
Requirements:
  1. Proven experience in customer service, account management, or a related field.
  2. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  3. Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues.
  4. Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.

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