Customer Service Account Coordinator

4 weeks ago


Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time
Customer Service Account Coordinator

We are seeking an experienced Customer Service Account Coordinator to join our team at TQR Consultancy Ltd. The successful candidate will be responsible for improving customer service experience, creating engaged customers, and facilitating organic growth while taking ownership of customers' issues and following problems through to resolution.

Key Responsibilities:
  1. Provide exceptional customer service support to ensure customer satisfaction and loyalty.
  2. Improve customer service experience by identifying and addressing customer pain points and implementing solutions.
  3. Collaborate with cross-functional teams to facilitate growth and resolve customer issues.
Requirements:
  1. Proven experience in customer service and account management.
  2. Excellent communication and problem-solving skills.
  3. Ability to work in a fast-paced environment and prioritize tasks effectively.
  4. Knowledge of MS Office Suite, including Excel and PowerPoint.

The successful candidate will be working 5 days a week, Monday to Friday, 08:15 am to 16:15 pm. For an informal chat, please contact Samantha Luxton at TQR Consultancy Ltd.



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