Senior Field Services Manager

3 days ago

Plymouth, Plymouth, United Kingdom Federated Service Solutions Full time
About Federated Service Solutions:
As a dynamic and innovative technology company, we're dedicated to helping businesses thrive. Our collaborative and inclusive work environment fosters growth and contribution. We prioritize accountability, align strategies with company goals, and exceed customer expectations by placing the right people in the right roles.

Position Overview:
The Field Service Manager plays a pivotal role in leading the strategic growth and planning of the deployment team. You'll oversee the management of low-voltage technicians and sub-contractors, making suggestions for technician deployment, routing, and scheduling of large projects. Key responsibilities include:
  • Leading, managing, and providing accountability to the Resource Deployment and FSS Technician teams
  • Managing FSS Technicians and Onsite Project Coordinators, including hiring, training, and scheduling
  • Vetting sub-contractor candidates and managing sub-contractor relationships
  • Developing Technician growth plans for internal technicians and Deployment Partners
  • Ensuring Master Service Agreements are executed and maintained
  • Proactively improving processes through planning and refinement

Requirements:
Bachelor's degree in business administration or a related field preferred. Minimum 1 year of experience in scheduling and routing field technicians or a similar role. Project Management background preferred. Proficiency in digital marketing channels, tools, and analytics platforms. Strong leadership qualities with the ability to inspire and motivate a team. Competitive salary, comprehensive health insurance, and retirement savings plan with company match. Paid Time Off, Employee Discount Program, and Professional development opportunities.

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