Senior Care Operations Manager

4 days ago


Plymouth, Plymouth, United Kingdom Guardian Angel Senior Services Full time
Job Title: Senior Care Operations Manager

We are seeking a highly skilled and experienced Senior Care Operations Manager to oversee the home care schedule operations at Guardian Angel Senior Services.

About Us

Guardian Angel Senior Services is a compassionate organization dedicated to providing exceptional senior care services. Founded in 2003, we have established ourselves as a leader in the industry, with a commitment to delivering high-quality care that exceeds our clients' expectations.

Job Description

The Senior Care Operations Manager will be responsible for leading a team of caregivers and office staff, ensuring the delivery of quality services and care to our clients. Key responsibilities include:

  1. Overseeing all aspects of home care schedule operations, including scheduling, account management, payroll, and Workers Comp reporting.
  2. Motivating and supervising office and caregiver staff to ensure compliance with company and contract guidelines.
  3. Leading Home Care Managers in their roles, focusing on scheduling, account management, payroll, and Workers Comp reporting.
  4. Ensuring the delivery of quality services and care to clients.
  5. Managing the intake of new home care cases and contracts to promote growth at the location.
  6. Overseeing recruitment efforts to attract top talent.
  7. Setting and achieving location goals in hiring statistics and cases booked.
  8. Developing and implementing community outreach plans to increase visibility and engagement.

The ideal candidate will possess a minimum of two years' experience in home care and scheduling or supervision of schedulers, as well as a minimum of two years' management experience, preferably of paraprofessionals. The ability to interface effectively and professionally with clients and families is essential. Additionally, the candidate should have:

  • A working knowledge of government contract management.
  • Excellent decision-making, negotiation, time management, written, and verbal communication skills.
  • Account Management skills.
  • Willingness to travel between offices.
Salary and Benefits

Salary is commensurate with experience and industry standards. We offer a competitive compensation package, including benefits, to support your career growth and overall well-being.

Requirements

To be considered for this role, you must have:

  1. A minimum of two years' experience in home care and primarily scheduling or supervision of schedulers.
  2. A minimum of two years' management experience, preferably of paraprofessionals, with proven ability to build and lead teams.
  3. ASAP experience is a plus.
  4. The ability to interface effectively and professionally with clients and families.
  5. A working knowledge of government contract management.
  6. Excellent decision-making, negotiation, time management skills, and written and verbal communication skills.
  7. Account Management skills.
  8. Willingness to travel between offices.

We are committed to attracting and retaining top talent, and we offer a supportive work environment that values diversity, equity, and inclusion.



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