Senior Care Operations Manager
4 days ago
We are seeking a highly skilled and experienced Senior Care Operations Manager to oversee the home care schedule operations at Guardian Angel Senior Services.
About UsGuardian Angel Senior Services is a compassionate organization dedicated to providing exceptional senior care services. Founded in 2003, we have established ourselves as a leader in the industry, with a commitment to delivering high-quality care that exceeds our clients' expectations.
Job DescriptionThe Senior Care Operations Manager will be responsible for leading a team of caregivers and office staff, ensuring the delivery of quality services and care to our clients. Key responsibilities include:
- Overseeing all aspects of home care schedule operations, including scheduling, account management, payroll, and Workers Comp reporting.
- Motivating and supervising office and caregiver staff to ensure compliance with company and contract guidelines.
- Leading Home Care Managers in their roles, focusing on scheduling, account management, payroll, and Workers Comp reporting.
- Ensuring the delivery of quality services and care to clients.
- Managing the intake of new home care cases and contracts to promote growth at the location.
- Overseeing recruitment efforts to attract top talent.
- Setting and achieving location goals in hiring statistics and cases booked.
- Developing and implementing community outreach plans to increase visibility and engagement.
The ideal candidate will possess a minimum of two years' experience in home care and scheduling or supervision of schedulers, as well as a minimum of two years' management experience, preferably of paraprofessionals. The ability to interface effectively and professionally with clients and families is essential. Additionally, the candidate should have:
- A working knowledge of government contract management.
- Excellent decision-making, negotiation, time management, written, and verbal communication skills.
- Account Management skills.
- Willingness to travel between offices.
Salary is commensurate with experience and industry standards. We offer a competitive compensation package, including benefits, to support your career growth and overall well-being.
RequirementsTo be considered for this role, you must have:
- A minimum of two years' experience in home care and primarily scheduling or supervision of schedulers.
- A minimum of two years' management experience, preferably of paraprofessionals, with proven ability to build and lead teams.
- ASAP experience is a plus.
- The ability to interface effectively and professionally with clients and families.
- A working knowledge of government contract management.
- Excellent decision-making, negotiation, time management skills, and written and verbal communication skills.
- Account Management skills.
- Willingness to travel between offices.
We are committed to attracting and retaining top talent, and we offer a supportive work environment that values diversity, equity, and inclusion.
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