Reservations Operations Manager
2 weeks ago
The Millennium Gloucester Hotel London Kensington is a leading hotel in London, seeking a highly experienced Groups Reservations Supervisor to join our team.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a proven track record in a similar role.
You will be responsible for supervising the groups team, handling all incoming Group inquiries, and ensuring procedures are in place regarding group information, rate quoting, chasing, credit, contracts, deposits, and communication of information regarding group bookings.
We estimate an annual salary of £60,000 - £65,000 depending on experience.
About the Job:
- Supervise the groups team and ensure effective handling of Group inquiries
- Develop and implement procedures for group information, rate quoting, chasing, credit, contracts, and deposits
- Communicate effectively with guests, colleagues, and other stakeholders regarding group bookings
Benefits:
- Competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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