Reservations Manager
3 weeks ago
Are you looking for a challenging role in the hospitality industry?
We have an exciting opportunity for a Reservations Manager to join our team at Organic Recruitment Ltd.
The successful candidate will be responsible for managing daily reservations across all our venues in London and the Cotswolds.
Main Responsibilities:
- Handle incoming reservation requests via phone, email, and online platforms
- Communicate with guests to confirm reservations and provide details about the dining experience
- Liaise with restaurant managers and teams to ensure seating arrangements and guest needs are accommodated
- Maintain accuracy and efficiency of the reservation management software
- Oversee group bookings, including confirmation of details and special requests
- Fully fill gaps in the booking schedule, maximizing occupancy and ensuring optimal guest experiences
About You:
- At least 3 years experience in reservations management or guest service, preferably in the restaurant or hospitality industry
- Strong proficiency in reservation management software, particularly Seven Rooms; knowledge of TripleSeat is a plus
- Excellent verbal and written communication skills, with a focus on customer interaction
- Exceptional organisational skills and attention to detail
- Ability to work flexible hours, including evenings and weekends
Salary: £38,000 - £43,000 per annum. Plus tronc
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