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Senior Reservations Operations Manager

1 month ago

London, Greater London, United Kingdom Maybourne Full time

Company Overview

We are seeking a highly skilled and experienced Senior Reservations Operations Manager to join our team at Maybourne. As a key member of our corporate office, you will play a crucial role in driving the success of our reservations department.

Salary

The successful candidate can expect a competitive salary package, including an estimated £40,000 - £60,000 per annum, depending on experience.

Job Description

This is a challenging yet rewarding role that requires strong leadership and management skills. You will be responsible for overseeing the daily operations of the reservations team, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:

  • Manage and motivate a team of reservations agents to achieve outstanding performance and exceed service level agreements.
  • Develop and implement effective training programs to ensure continuous improvement and compliance with company standards.
  • Liaise closely with other departments, including support and operational teams, to ensure seamless communication and collaboration.
  • Maintain a thorough understanding of industry trends and competitor activity to inform strategic decisions.
  • Lead by example, demonstrating exceptional customer care skills and a commitment to delivering exceptional guest experiences.

Benefits

We offer a comprehensive benefits package, including enhanced maternity and paternity pay, a generous holiday allowance, and opportunities for career development and progression.

Requirements

To be successful in this role, you will need:

Proven experience in a similar leadership position, ideally within the hospitality industry.Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with colleagues and stakeholders.A keen eye for detail and analytical skills to drive business growth and improve efficiency.Ability to work under pressure and adapt to changing priorities in a fast-paced environment.