Reservations Operations Director

1 day ago


London, Greater London, United Kingdom SticksnSushi Full time

We are looking for an experienced professional to lead our in-house reservations team and drive covers across our 15 Sticks n Sushi Restaurants. The Group Reservations Manager will play a crucial role in the success of our restaurants, guest experience and Head Office team management and motivation.

Key Responsibilities
  • Manage the reservations group-wide, across the phone-lines and email, and approach the bookings system with a nimble, entrepreneurial mindset to ensure that we maintain the highest possible occupancy.
  • Work closely with the Operations team, Marketing, and the on-site management teams to proactively plan for upcoming seasonal changes and events.
  • Produce detailed and strategic reports for the Operations team and Operations Director to ensure the continued review and success of the department.
Requirements
  • An exceptional communicator and relationship builder with excellent verbal and written communication skills.
  • A highly organized individual with unwavering standards, attention to detail and the ability to multi-task.
  • A strong and responsible leader of your section who can guide the Management and host teams across our sites on their training and ensuring that they are set for success and can run the services to their full capacity.
  • At least 3 years of experience as a Reservations Manager in a similar high-end restaurant or restaurant group role.
About Us

At SticksnSushi, we care greatly about looking after you and work hard to make life at Sticks'n'Sushi the best it can be. This is a place where you can learn, grow and develop skills that will stand you in good stead for a lifetime. We offer a range of benefits including staff food when on shift, 50% discount in all SticksnSushi restaurants in Copenhagen, UK and Berlin, and exclusive access to great restaurants, bars, hotels through CODE app.

The salary for this position is estimated to be £45-£50k per annum inclusive of tronc (every penny of the service charge is shared with the team).



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