Senior Reservations Director

6 days ago


London, Greater London, United Kingdom SticksnSushi Full time
Job Title: Senior Reservations Director

About the Company:
SticksnSushi, a renowned restaurant group with 15 locations, is seeking an exceptional Senior Reservations Director to lead its in-house reservations team. This is a unique opportunity to join a dynamic and fast-paced environment where you can utilize your skills and experience to drive covers and enhance the guest experience.

Job Summary:
The successful candidate will have at least 3 years of experience as a Reservations Manager in a high-end restaurant or restaurant group role. They will be responsible for managing the reservations group-wide, across phone lines and email, and approach bookings with a nimble, entrepreneurial mindset to ensure maximum occupancy. The ideal candidate will also have excellent communication and problem-solving skills, with the ability to maintain oversight across several brands and adapt to changing circumstances.

Key Responsibilities:
- Manage reservations across 15 Sticks n Sushi Restaurants
- Collaborate with Operations, Marketing, and on-site management teams to plan for seasonal changes and events
- Analyze data to drive covers and meet KPIs
- Train and guide Management and host teams across sites on their training and performance

Requirements:
- At least 3 years of experience as a Reservations Manager in a similar high-end restaurant or restaurant group role
- Excellent verbal and written communication skills, with the ability to adapt to different audiences
- Highly organized, with unwavering standards, attention to detail, and multi-tasking abilities

Benefits:
- Competitive salary: £45-£50k per annum inclusive of tronc (service charge shared with the team)
- Staff food when on shift
- 50% discount in all SticksnSushi restaurants in Copenhagen, UK, and Berlin
- Referral bonus
- Access to wellbeing support, Hospitality Action
- Wagestream, access to earned wages whenever needed, and financial benefits
- Team get-togethers, legendary staff parties, and annual awards
- Development and progression support



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