Customer Success Associate Manager

1 day ago


Reading, Reading, United Kingdom Bottomline Full time

At Bottomline, we're seeking a talented Customer Success Associate to join our team in Theale. This is an exciting opportunity to work with customers, drive adoption, and promote growth and innovation.

As a Customer Success Associate, you will proactively engage with customers to understand their needs, identify opportunities for value realization, and develop tailored success plans. You'll also own/assist with specific projects, working closely with internal teams to deliver successful outcomes.

Key Responsibilities:

  • Managing tier 3 and 4 customers by developing and maintaining strong relationships.
  • Owning customer engagement with Bottomline products and services to help customers realize the value of our solutions.
  • Coordinating renewals to ensure timely renewals.
  • Identifying renewal risk and collaborating with internal teams to remediate and ensure successful renewals.

Salary: £35,000 - £45,000 per annum.



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