Enterprise Customer Success Engineer

2 days ago


Reading, Reading, United Kingdom Orama Solutions Full time

We're excited to announce an opportunity for a seasoned Enterprise Customer Success Engineer to join our team at Orama Solutions As a key member of our customer success team, you'll be responsible for driving exceptional customer experiences through technical expertise, strategic planning, and collaboration.

About the Role:

This is a unique opportunity to join a leading Series D start-up that has raised $175m in funding and boasts a valuation over $2 billion. Our partnership with this innovative company offers a chance to work with cutting-edge technology and make a meaningful impact on the industry.

Responsibilities:

* Provide high-level technical support to enterprise clients, leveraging your deep understanding of our products and integration with client systems to deliver tailored solutions and guidance.* Collaborate with cross-functional teams to drive business growth, improve customer satisfaction, and identify areas for process enhancement.* Develop and maintain strong relationships with key stakeholders, ensuring seamless communication and alignment across the organization.* Stay up-to-date with industry trends, technologies, and best practices to continuously improve customer success strategies and tactics.* Drive data-driven decision-making through analytics and insights, informing strategic initiatives and resource allocation.* Foster a culture of innovation, experimentation, and continuous learning within the team and across the organization.

Requirements:

* 5+ years of experience in customer success or related fields, preferably in a startup environment.* Proven track record of driving business growth, improving customer satisfaction, and identifying areas for process enhancement.* Strong technical expertise, particularly in network and security devices, OS systems, and debugging skills.* Excellent communication, interpersonal, and project management skills, with the ability to collaborate effectively across teams and departments.* Experience working with Confluence, Salesforce, Jira, and other support methodologies and tools.* Familiarity with Log systems like Coralogix and Sentry, and the ability to analyze complex data sets.

Salary Range: £65,000 - £85,000 per annum, depending on experience and qualifications.



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