Enterprise Security Specialist
2 weeks ago
Orama Solutions is a leading provider of innovative technology solutions, working closely with top-tier clients to deliver cutting-edge products.
The technology: A secure Enterprise Browser designed to protect BYOD patterns and work-from-anywhere access for businesses. Beyond security, it enhances workforce productivity and user experience.
Responsibilities:
We are seeking an experienced Enterprise Security Specialist to provide exceptional technical support to our enterprise customers. The successful candidate will promptly address customer queries and issues via various communication channels, demonstrating a deep understanding of our products and their integration with clients' systems.
Key Responsibilities:
* Provide expert technical support to enterprise customers via phone, email, and chat channels.* Collaborate with cross-functional teams to escalate and resolve critical customer issues promptly.* Document customer interactions, technical solutions, and best practices to create an organized knowledge base for internal and external use.* Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.* Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
Requirements:
We are looking for an individual with 5+ years of hands-on experience in support roles, working directly with enterprise customers. The ideal candidate should possess 5+ years of proven experience in troubleshooting methodologies and problem-solving skills, as well as 3+ years of experience working in a startup environment and thriving in a fast-paced atmosphere.
Must-Have Skills:
* In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.* Expertise in OS systems, including Windows, Mac, and Linux.* Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.* Experience with IT tasks like installing virtual machines and configuring IT environments.* 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).* 3+ years of experience working with Log systems like Coralogix, and Sentry.
Estimated Salary: £60,000 - £80,000 per annum, based on location and experience. This role is based in Reading, with a requirement to work off-hours when needed.
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