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Careline Support Agent

1 month ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

We are seeking a skilled and compassionate individual to join our team as a Careline Support Agent. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our clients across the UK.

Key Responsibilities

  • Respond to incoming calls from retired homeowners, addressing a range of situations including emergencies and security entry calls.
  • Log each call into our CRM system, ensuring accurate and timely recording of information.
  • Liaise with Lodge Managers based within our retirement developments, providing support and assistance as needed.
  • Remain alert and available for the next customer, providing a flexible and responsive approach.

Requirements

  • Excellent customer service skills, with experience in telephone-based roles such as emergency control rooms, contact centres, or hospitality.
  • Strong listening and communication skills, with the ability to remain calm in crisis situations.
  • Flexibility to work on a roster basis, including some weekends and Bank Holidays.
  • Good standard of written and spoken English, with essential IT skills.

About Us

Careline Support Ltd provides a telephone support service to over 10,000 retired homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.