Careline Support Operator

3 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

We are seeking a skilled and compassionate Customer Service Representative to join our team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional support to our customers, responding to a variety of situations, including emergencies and security entry calls.

Key Responsibilities

  • Take incoming calls from customers across the UK, responding to emergencies and other situations.
  • Log each call into our CRM system, ensuring accurate and timely recording of information.
  • Liaise with Lodge Managers to provide seamless support to our customers.
  • Remain alert and available for the next customer, providing a flexible and responsive approach.

Requirements

  • Excellent customer service skills, with experience in telephone-based roles, such as emergency control rooms or contact centres.
  • Ability to listen actively and communicate effectively, with a calm and empathetic approach in crisis situations.
  • Flexibility to work on a roster basis, including weekends and Bank Holidays.
  • Good standard of written and spoken English, with strong IT skills.

About Us

Careline Support Ltd is a leading provider of telephone support services, committed to delivering a first-class level of service to our customers. We are dedicated to creating a safe and secure lifestyle for our customers, and we are seeking like-minded individuals to join our team.



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