Careline Support Operator
2 weeks ago
About the Role
We are seeking a skilled and compassionate Careline Support Operator to join our team. As a Careline Support Operator, you will be responsible for providing exceptional customer service to our clients, responding to emergency situations, and ensuring the safety and security of our clients.
Key Responsibilities
- Respond to incoming calls from clients, providing support and assistance as needed
- Log calls into our CRM system, ensuring accurate and timely recording of information
- Liaise with Lodge Managers to ensure seamless communication and support
- Remain alert and available to respond to emergency situations
- Provide excellent customer service, ensuring a positive experience for our clients
Requirements
- Excellent customer service skills, with a focus on empathy and understanding
- Ability to work in a fast-paced environment, remaining calm and composed under pressure
- Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
- Flexibility to work a variety of shifts, including weekends and Bank Holidays
- Good standard of written and spoken English, with excellent IT skills
About Us
Careline Support Ltd is a leading provider of telephone support services, dedicated to ensuring the safety and security of our clients. We are committed to delivering exceptional customer service, and we are seeking a talented and compassionate individual to join our team.
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