Careline Support Operator

2 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

We are seeking a skilled and compassionate Careline Support Operator to join our team. As a Careline Support Operator, you will be responsible for providing exceptional customer service to our clients, responding to emergency situations, and ensuring the safety and security of our clients.

Key Responsibilities

  • Respond to incoming calls from clients, providing support and assistance as needed
  • Log calls into our CRM system, ensuring accurate and timely recording of information
  • Liaise with Lodge Managers to ensure seamless communication and support
  • Remain alert and available to respond to emergency situations
  • Provide excellent customer service, ensuring a positive experience for our clients

Requirements

  • Excellent customer service skills, with a focus on empathy and understanding
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
  • Flexibility to work a variety of shifts, including weekends and Bank Holidays
  • Good standard of written and spoken English, with excellent IT skills

About Us

Careline Support Ltd is a leading provider of telephone support services, dedicated to ensuring the safety and security of our clients. We are committed to delivering exceptional customer service, and we are seeking a talented and compassionate individual to join our team.



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