Senior Night Careline Advisor

2 weeks ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

Careline Support Ltd is seeking a Senior Night Careline Advisor to support the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.

The successful candidate will take on a varied role including live call monitoring, call auditing, reporting, rostering, administration duties, and supporting the training and induction of new team members.

The Senior Night Careline Advisor will work as part of the team, providing telephone-based customer support to our retired homeowners across the UK.

Key Responsibilities

  • Taking incoming calls and responding to a variety of situations, including medical emergencies, fire panel alarms, security entry calls, or speaking to people keen to hear a friendly voice.
  • Logging each call in our CRM system, ensuring information is accurately recorded.
  • Providing a friendly, responsive, and attentive approach on every call.

About You

To be successful in this role, you will need to demonstrate previous experience in a telephone-based or fast-paced customer service environment.

You will also need to be able to support and supervise a small team, with the ability to role-model exemplary behaviours such as self-motivation, reliability, resilience, and flexibility.

Additionally, you will need to be capable and confident to handle crisis situations, promoting calm behaviours and good judgment skills whilst working under pressure.

Your Rewards

Careline Support Ltd offers a range of benefits, including:

  • Annual holiday of 22 shifts per annum
  • An extra day off on your Birthday if you are rostered to work
  • Supportive and friendly team
  • 'On the job' training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Incentives for colleague, client, and land referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary
  • Rewarding work; you'll be making a positive difference every day

Company Values - TORCH

Trust, Openness, Respect, Communication, and Honesty are at the heart of everything we do at Careline Support Ltd.

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