Senior Customer Service Advisor

4 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

We are seeking a highly skilled Senior Customer Service Advisor to join our team at Careline Support Ltd. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.

Key Responsibilities

  • Provide telephone-based customer support to our customers, responding to a variety of situations including medical emergencies and security entry calls.
  • Log each call in our CRM system, ensuring accurate information is recorded.
  • Work as part of a team to provide a friendly, responsive, and attentive approach on every call.

Requirements

  • Previous experience in telephone-based or fast-paced customer service environments.
  • Experience of supporting or supervising a small team, with ability to role-model exemplary behaviours.
  • Promote calm behaviour in a crisis situation and work well under pressure.

What We Offer

  • Annual holiday of 22 days per annum.
  • Supportive and friendly team.
  • 'On the job' training from your initial induction and throughout your time with Careline.
  • Career development opportunities.

Company Values

We are committed to maintaining a first-class level of service at all touch points. Our company values are TORCH – Trust, Openness, Respect, Communication, and Honesty.



  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Careline Support Ltd. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to our retired...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a Senior Customer Advisor to join our team at Careline Support Ltd. This role involves taking incoming calls from Home Owners, responding to various situations, and logging each call in our CRM system.As a Senior Customer Advisor, you will be responsible for providing excellent customer service, being alert and available for the next customer,...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Customer Service Advisor to join our dynamic team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a skilled Senior Customer Service Advisor to join our team at Careline Support Ltd. As a member of our close-knit team, you will be providing critical support to our customers, responding to a variety of situations with empathy and professionalism. Your goal will be to deliver exceptional customer experiences while ensuring accurate logging of...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly motivated Senior Customer Service Advisor to join our team at Careline Support Ltd.The ideal candidate will possess extensive customer service experience and a strong ability to communicate effectively with customers.As a Senior member of the team, you will be responsible for ensuring exceptional levels of motivation,...


  • Ringwood, Hampshire, United Kingdom Talent Sure Recruitment Limited Full time

    Job Title: German Speaking Customer Service AdvisorLocation: Remote/HybridJob Type: Full-timeAbout the Role:We are seeking a highly skilled German speaking customer service advisor to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and live chat.Key...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd.About the Role:You will be responsible for taking incoming calls from retired Homeowners, responding to a variety of situations, and logging each call in our CRM system.Key Responsibilities:Provide exceptional customer service to our...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our Home Owners, responding to a variety of situations, and ensuring that our service is delivered to the...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a Senior Customer Service Advisor to join our team at Careline Support Ltd, a leading provider of telephone support services for retired homeowners in the UK.About the RoleThis is an exciting opportunity to work with a dynamic and expanding organization, providing exceptional customer service and making a positive difference in people's...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd.As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired Homeowners, responding to a variety of situations, including emergencies and security entry...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd. This role involves taking incoming calls from retired Homeowners, responding to a variety of situations, and logging each call in our CRM system.About the Role:Provide exceptional customer service to our clients, responding to...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Senior Customer Advisor to join our team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, including emergencies and security entry calls.Key ResponsibilitiesTake incoming calls...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Job Title: Night Customer Service AdvisorWe are seeking a Night Customer Service Advisor to join our team at Careline Support Ltd. As a Night Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients through telephone support.Key Responsibilities:Provide telephone support to clients during night hoursRespond...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    **About the Role**Night Customer Service AdvisorWe are seeking a skilled and empathetic Night Customer Service Advisor to join our team at Careline Support Ltd. As a Night Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their concerns and needs with a high level of professionalism and...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Night Call Centre Advisor to join our team at Careline Support Ltd. As a Senior Night Call Centre Advisor, you will be responsible for providing exceptional customer service to our retired homeowners across the UK, responding to a variety of situations, including medical emergencies, fire...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleCareline Support Ltd is seeking a Senior Night Careline Advisor to support the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.The successful candidate will take on a varied role including live call monitoring, call auditing, reporting, rostering, administration duties, and...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a dedicated and personable Customer Service Advisor to join our night shift team. As a Night Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients via telephone.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a personable and diligent individual to join our call centre team as a Night Customer Service Advisor. As a Night Customer Service Advisor, you will provide direct telephone support to our retired Homeowners and other clients at their time of need.Key ResponsibilitiesProvide excellent customer service to our clients via...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring that our clients receive a positive experience.Key Responsibilities:Provide...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly motivated and personable individual to join our call handling team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our retired homeowners, responding to a variety of situations, and ensuring that our service is delivered to the highest...