Senior Customer Service Advisor
4 weeks ago
About the Role
We are seeking a highly skilled Senior Customer Service Advisor to join our team at Careline Support Ltd. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.
Key Responsibilities
- Provide telephone-based customer support to our customers, responding to a variety of situations including medical emergencies and security entry calls.
- Log each call in our CRM system, ensuring accurate information is recorded.
- Work as part of a team to provide a friendly, responsive, and attentive approach on every call.
Requirements
- Previous experience in telephone-based or fast-paced customer service environments.
- Experience of supporting or supervising a small team, with ability to role-model exemplary behaviours.
- Promote calm behaviour in a crisis situation and work well under pressure.
What We Offer
- Annual holiday of 22 days per annum.
- Supportive and friendly team.
- 'On the job' training from your initial induction and throughout your time with Careline.
- Career development opportunities.
Company Values
We are committed to maintaining a first-class level of service at all touch points. Our company values are TORCH – Trust, Openness, Respect, Communication, and Honesty.
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