Customer Service Team Lead
2 weeks ago
We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd.
As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired Homeowners, responding to a variety of situations, including emergencies and security entry calls.
You will be required to log each call in our CRM system, ensuring accurate and detailed information at all times. A flexible, friendly, and responsive approach is essential, with no sales, just great customer service.
Key Responsibilities- Provide exceptional customer service to our retired Homeowners
- Respond to a variety of situations, including emergencies and security entry calls
- Log each call in our CRM system
- Remain alert and available for the next customer
To be successful in this role, you will need:
- At least one year's experience as a telephone-based customer advisor
- Extensive customer service experience, for example, from retail, hospitality, or care sector
- A high standard of written and spoken English and good IT skills
Careline Support Ltd is a leading provider of telephone support services to retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points and are looking for the very best people to join our business.
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