Customer Service Team Lead

2 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd.

As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired Homeowners, responding to a variety of situations, including emergencies and security entry calls.

You will be required to log each call in our CRM system, ensuring accurate and detailed information at all times. A flexible, friendly, and responsive approach is essential, with no sales, just great customer service.

Key Responsibilities
  • Provide exceptional customer service to our retired Homeowners
  • Respond to a variety of situations, including emergencies and security entry calls
  • Log each call in our CRM system
  • Remain alert and available for the next customer
Requirements

To be successful in this role, you will need:

  • At least one year's experience as a telephone-based customer advisor
  • Extensive customer service experience, for example, from retail, hospitality, or care sector
  • A high standard of written and spoken English and good IT skills
About Us

Careline Support Ltd is a leading provider of telephone support services to retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points and are looking for the very best people to join our business.

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