Customer Service Team Lead
3 weeks ago
We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd.
About the Role:
You will be responsible for taking incoming calls from retired Homeowners, responding to a variety of situations, and logging each call in our CRM system.
Key Responsibilities:
- Provide exceptional customer service to our clients
- Respond to emergency situations, such as accidents, fires, and floods
- Log calls in our CRM system to ensure accurate and detailed information
- Remain alert and available for the next customer
Requirements:
- At least one year's experience as a telephone-based customer advisor
- Extensive customer service experience, for example, from retail, hospitality, or care sector
- A high standard of written and spoken English and good IT skills
About Us:
Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.
We are committed to maintaining a first-class level of service at all touch points and are looking for the very best people to join our business.
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