Customer Service Team Lead

3 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

We are seeking a highly motivated and personable Senior Customer Service Advisor to join our team at Careline Support Ltd.

About the Role:

You will be responsible for taking incoming calls from retired Homeowners, responding to a variety of situations, and logging each call in our CRM system.

Key Responsibilities:

  • Provide exceptional customer service to our clients
  • Respond to emergency situations, such as accidents, fires, and floods
  • Log calls in our CRM system to ensure accurate and detailed information
  • Remain alert and available for the next customer

Requirements:

  • At least one year's experience as a telephone-based customer advisor
  • Extensive customer service experience, for example, from retail, hospitality, or care sector
  • A high standard of written and spoken English and good IT skills

About Us:

Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.

We are committed to maintaining a first-class level of service at all touch points and are looking for the very best people to join our business.



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