Senior Careline Operator
3 weeks ago
About the Role
As a Senior Night Careline Operator, you will play a vital role in supporting our team of dedicated professionals who provide essential telephone-based assistance to retired homeowners across the UK. Your responsibilities will encompass a range of tasks, ensuring the smooth operation and high quality of our service.
Your Key Responsibilities
- Provide live call monitoring and auditing to ensure adherence to best practices and standards.
- Contribute to the training and induction of new team members, fostering a positive and supportive learning environment.
- Assist in rostering and scheduling, ensuring adequate coverage for all shifts.
- Handle administrative duties related to call center operations.
- Collaborate with the management team on 'on-call' duties and flexible shift coverage as needed.
Operational Duties
You will be responsible for providing telephone support to our retired homeowners, responding to a variety of situations including:
- Medical emergencies requiring immediate attention.
- Fire panel alarms and security entry calls.
- General inquiries and requests from homeowners seeking friendly conversation and assistance.
About You
To excel in this role, you will possess:
- Proven experience in a telephone-based or fast-paced customer service environment.
- Strong supervisory and team leadership skills, with the ability to motivate and guide others.
- Excellent communication and interpersonal skills, ensuring clear and empathetic interactions with homeowners.
- A commitment to providing exceptional customer service and exceeding expectations.
-
Night Careline Operator
1 week ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Night Careline Operator to join our team at Careline Support Ltd. As a Senior Night Careline Operator, you will play a vital role in supporting our Monitoring Services Management team in coaching and performance-related activities for our Careline Support service.Key Responsibilities:Live...
-
Night Careline Operator
6 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Night Careline Operator to join our team at Careline Support Ltd. As a Senior Night Careline Operator, you will play a vital role in supporting our Monitoring Services Management team in coaching and performance-related activities for our Careline Support service.Key Responsibilities:Live...
-
Careline Operations Supervisor
4 weeks ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeJOB TITLE: Careline Operations SupervisorLOCATION: Office based in Ringwood, HampshireHOURS: Average hours 37 per week. Overtime may be requested occasionallySHIFTS: Rolling shift roster 4 on / 4 off, primarily from 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to ensure visibility across the team.ON CALL:...
-
Senior Customer Service Representative
5 hours ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Careline Operator to join our team at Careline Support Ltd. As a Senior Careline Operator, you will play a vital role in providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to our clients, responding to...
-
Senior Customer Service Representative
3 hours ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Careline Operator to join our team at Careline Support Ltd. As a Senior Careline Operator, you will play a vital role in providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to our clients, responding to...
-
Careline Supervisor
3 weeks ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAbout the Role Reporting to the Operations Manager, you will be one of two Supervisors providing support to a growing team of Careline Operators. As a Call Centre Supervisor, your main responsibilities will include: Supervising, supporting and coaching operational staff to carry out their duties effectively. Recruitment, training, induction, reviews,...
-
Careline Supervisor
6 days ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAbout the Role Reporting to the Operations Manager, you will be one of two Supervisors providing support to a growing team of Careline Operators. As a Call Centre Supervisor, your main responsibilities will include: Supervising, supporting and coaching operational staff to carry out their duties effectively. Recruitment, training, induction, reviews,...
-
Senior Night Call Centre Advisor
6 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Night Call Centre Advisor to join our team at Careline Support Ltd. As a Senior Night Call Centre Advisor, you will play a vital role in supporting the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.Key...
-
Senior Night Call Centre Advisor
1 week ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Night Call Centre Advisor to join our team at Careline Support Ltd. As a Senior Night Call Centre Advisor, you will play a vital role in supporting the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.Key...
-
Customer Service Representative
5 hours ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time{"About the Role": "At Careline Support Ltd, we are seeking a skilled Customer Service Representative to join our team as a Careline Operator. As a Careline Operator, you will be responsible for providing emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments across the UK.Your key...
-
Customer Service Representative
3 hours ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time{"About the Role": "At Careline Support Ltd, we are seeking a skilled Customer Service Representative to join our team as a Careline Operator. As a Careline Operator, you will be responsible for providing emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments across the UK.Your key...
-
Senior Customer Service Representative
2 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will play a vital role in providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...
-
Senior Customer Service Representative
3 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...
-
Senior Customer Service Representative
3 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...
-
Senior Customer Service Representative
2 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...
-
Senior Customer Service Representative
6 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...
-
Senior Customer Service Representative
6 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...
-
Senior Customer Service Representative
1 week ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...
-
Customer Service Representative
3 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a skilled and compassionate Careline Operator to join our team at Careline Support Ltd. As a key member of our support team, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner, providing accurate and helpful...
-
Customer Service Representative
3 days ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a skilled and compassionate Careline Operator to join our team at Careline Support Ltd. As a key member of our support team, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner, providing accurate and helpful...