Senior Night Call Centre Advisor
2 months ago
We are seeking a highly skilled and experienced Senior Night Call Centre Advisor to join our team at Careline Support Ltd. As a Senior Night Call Centre Advisor, you will play a vital role in supporting the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.
Key Responsibilities:
- Live call monitoring and call auditing to ensure exceptional customer service
- Reporting and rostering to optimize team performance
- Administration duties, including logging calls in our CRM system
- Supporting the training and induction of new team members
- Providing telephone-based customer support to our retired homeowners across the UK
Requirements:
- Previous experience in a telephone-based or fast-paced customer service environment
- Ability to support and supervise a small team
- Excellent problem-solving skills and crisis management
- High standard of written and spoken English
- Ability to work under pressure and maintain a calm demeanor
About Us
Careline Support Ltd provides a telephone support service to over 11,000 retired homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.
We are committed to maintaining a first-class level of service at all touch points. Our team ensures that no one is left alone in an emergency.
We are looking for a dedicated and experienced professional to join our team and contribute to our mission of providing exceptional customer service.
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