Senior Night Careline Specialist

1 month ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

The successful candidate will provide exceptional customer service to retired homeowners across the UK, supporting them to achieve a safe and secure lifestyle.

Responsibilities include:

  1. Responding to a variety of situations, including medical emergencies, fire panel alarms, and security entry calls.
  2. Logging each call in our CRM system, ensuring accurate information is recorded.
  3. Providing a friendly, responsive, and attentive approach on every call.

As a Senior Night Operator / Senior Call Centre Advisor, you will:

  1. Demonstrate previous experience in a telephone-based or fast-paced customer service environment.
  2. Support and supervise a small team, promoting self-motivation, reliability, resilience, and flexibility.
  3. Handle crisis situations, promoting calm behaviours and good judgment skills while working under pressure.
  4. Deliver exceptional problem-solving skills relating to people and operational needs.
  5. Embrace new IT systems and technical knowledge with ease.

What We Offer

Fantastic Colleague Benefits include:

  1. Annual holiday of 22 shifts per annum.
  2. An extra day off on your Birthday if you are rostered to work.
  3. Supportive and friendly team.
  4. 'On the job' training from your initial induction and throughout your time with Careline.
  5. Career development opportunities.

We value our team members and strive to create a positive and inclusive work environment.



  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Job DescriptionWe are seeking a highly skilled Senior Night Call Centre Advisor to join our team at Careline Support Ltd in Ringwood. The successful candidate will be responsible for supporting the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.This is a fantastic opportunity to develop...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Job OverviewWe are recruiting for a Night Support Specialist to join our call centre team in Ringwood, Hampshire. The successful candidate will provide direct telephone support to our clients during the night, ensuring excellent customer service standards are met.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleAt Careline Support Ltd, we are seeking an experienced Senior Night Call Centre Advisor to join our team in Ringwood. As a key member of our Monitoring Services Management team, you will play a crucial role in coaching and performance-related activities for the Careline Support service.The successful candidate will be responsible for live call...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About This OpportunityCareline Support Ltd is a leading provider of telephone support services to over 11,000 retired homeowners across the UK. We are committed to making a positive difference in people's lives by providing exceptional customer support and ensuring their safety and security.We are seeking an experienced Senior Night Call Centre Advisor to...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled and empathetic Customer Service Specialist to join our team in Ringwood, providing direct telephone support to our clients throughout the night.Key ResponsibilitiesProvide exceptional customer service over the phone, listening to and addressing the needs of our clients.Work collaboratively with colleagues to ensure...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Job DetailsWe are seeking an Emergency Call Handler to join our team in Ringwood, Hampshire. The successful candidate will provide direct telephone support to our clients during the night, ensuring excellent customer service standards are met.About the RoleHandle emergency calls and respond promptly to customer inquiries.Work collaboratively with our team to...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a skilled Senior Customer Service Advisor to join our team at Careline Support Ltd. As a member of our close-knit team, you will be providing critical support to our customers, responding to a variety of situations with empathy and professionalism. Your goal will be to deliver exceptional customer experiences while ensuring accurate logging of...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking an exceptional Part-time Support Specialist to join our team at Careline Support Ltd. As a key member of our support service, you will play a vital role in providing emergency assistance and reassurance to thousands of retired homeowners across the UK.Key ResponsibilitiesTaking incoming calls and responding to a variety of...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleAs a Call Operator with Careline Support Ltd, you will be providing emergency assistance and reassurance to thousands of retired Homeowners across the UK.You will work as part of a team, taking incoming calls and responding to various situations including medical emergencies, security entry calls, or speaking to people who need a friendly...


  • Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team in Ringwood, Hampshire. As a key member of our call centre team, you will provide direct telephone support to our clients during the night.About the RoleYou will be responsible for handling customer inquiries and resolving issues in a timely and professional...


  • Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    We are seeking a highly skilled and experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a Call Centre Supervisor, you will be responsible for leading a team of customer service agents, providing coaching and support to ensure they deliver exceptional service to our customers.About the RoleThis is an excellent opportunity for a...


  • Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    Are you a motivated and experienced supervisor looking for a new challenge? We are seeking a skilled Call Centre Supervisor to join our team in Ringwood, Hampshire.About the JobThis is an exciting opportunity for a senior team leader or call centre manager to take on a leadership role within our fast-paced and dynamic call centre environment. As a Call...


  • Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    Churchill Estates Management Ltd is seeking a highly skilled and experienced Call Centre Supervisor to join its team in Ringwood, Hampshire. As a Call Centre Supervisor, you will be responsible for leading a team of customer service agents, providing coaching and support to ensure they deliver exceptional service to our customers.About the CompanyWe provide...


  • Ringwood, Hampshire, United Kingdom NHS Full time

    Job Title: Care Team Supervisor NightsAbout the Job:We are looking for an experienced and dedicated Care Team Supervisor to join our night shift team at one of our care homes. As a Care Team Supervisor, you will be responsible for leading a team of Care Assistants and ensuring that our residents receive high-quality care during the night shift.Key...


  • Ringwood, Hampshire, United Kingdom B&I (Business and Industry) Full time

    About the OpportunityWe are seeking a highly skilled Senior Culinary Specialist to join our team and help us create exceptional food experiences for our clients on a part-time basis, contracted to 24 hours per week.In this role, you will prepare and serve delicious, high-quality food that delights our clients and customers within our market-leading food...


  • Ringwood, Hampshire, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    About the Role:We are seeking an exceptional Senior Clinical Specialist to join our team at Dorset HealthCare University NHS Foundation Trust. As a Senior Clinical Specialist, you will be responsible for providing high-quality person-centered care that always considers individuals' safety, privacy, and dignity using advanced clinical knowledge.You will...


  • Ringwood, Hampshire, United Kingdom Dovetail Recruitment Ltd Full time

    About the RoleWe are seeking an experienced Senior Compliance Specialist to join our team at Dovetail Recruitment Ltd. The successful candidate will be responsible for ensuring compliance, safety, and quality of all products.The ideal candidate will have experience in product compliance/quality roles or as a Technologist in FMCG, specifically with packaging...


  • Ringwood, Hampshire, United Kingdom The Work Shop Resourcing Ltd Full time

    **Job Title:** Senior IT Project SpecialistAbout The Role:The Work Shop Resourcing Ltd is seeking an experienced IT Project Specialist to join their team in Ringwood. As an IT Project Specialist, you will be responsible for delivering dynamic and reactive single day projects, configuring and installing network hardware, configuring new users, delivering...


  • Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

    About the RoleWe are seeking an experienced Senior Property Leasing Specialist to join our dynamic team at Churchill Sales & Lettings. This is a fantastic opportunity for a motivated and driven individual to work with us in managing the end-to-end property letting process and property management of retirement apartments across the country.


  • Ringwood, Hampshire, United Kingdom British Veterinary Association Full time

    Job Title: Senior Veterinary ProfessionalAbout the Role:This is an exciting opportunity to join the British Veterinary Association as a Senior Veterinary Professional.Key Responsibilities:- Work on a rota basis of 7 nights on and 14 nights off, with 1:6 Sunday day shifts and 2 bank holidays per year.- Receive a competitive salary of up to £72,000 per annum,...