Senior Night Careline Specialist
1 month ago
The successful candidate will provide exceptional customer service to retired homeowners across the UK, supporting them to achieve a safe and secure lifestyle.
Responsibilities include:
- Responding to a variety of situations, including medical emergencies, fire panel alarms, and security entry calls.
- Logging each call in our CRM system, ensuring accurate information is recorded.
- Providing a friendly, responsive, and attentive approach on every call.
As a Senior Night Operator / Senior Call Centre Advisor, you will:
- Demonstrate previous experience in a telephone-based or fast-paced customer service environment.
- Support and supervise a small team, promoting self-motivation, reliability, resilience, and flexibility.
- Handle crisis situations, promoting calm behaviours and good judgment skills while working under pressure.
- Deliver exceptional problem-solving skills relating to people and operational needs.
- Embrace new IT systems and technical knowledge with ease.
What We Offer
Fantastic Colleague Benefits include:
- Annual holiday of 22 shifts per annum.
- An extra day off on your Birthday if you are rostered to work.
- Supportive and friendly team.
- 'On the job' training from your initial induction and throughout your time with Careline.
- Career development opportunities.
We value our team members and strive to create a positive and inclusive work environment.
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