Customer Service Supervisor Position

1 day ago


Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

We are seeking a highly skilled and experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a Call Centre Supervisor, you will be responsible for leading a team of customer service agents, providing coaching and support to ensure they deliver exceptional service to our customers.

About the Role

This is an excellent opportunity for a senior team leader or call centre manager to take on a leadership role within our fast-paced and dynamic call centre environment. You will be reporting to the Operations Manager and will be one of two Supervisors providing support to a growing team of careline operators.

Your main responsibilities will include supervising and supporting staff, recruitment and training, managing the duty rota and workforce planning, monitoring performance against KPIs, and providing statistical analysis and reporting. The ideal candidate will have previous experience as a Call Centre Supervisor or Team Leader in a similar setting, with knowledge of Careline or the telecare industry being desirable.

You will also need to be IT literate and experienced with MS Office, Sharepoint, and OneDrive. Our company offers a range of benefits, including a competitive salary, 24 days annual leave, and private medical insurance.

What We Offer
  • Estimated salary: £48,000 per annum
  • Opportunities for career progression
  • BUPA private medical insurance
  • Life assurance
  • Health screening
  • Eye care vouchers
  • Reward card
  • Employee Assistance programme


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