Customer Service Representative

12 hours ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

We are looking for a skilled and compassionate Customer Service Representative to join our team at Careline Support Ltd.

Your primary responsibility will be to answer incoming calls from residents, providing support and assistance in various situations, including emergencies, fire alarms, and security entry calls. Your friendly and empathetic approach will help put residents at ease, making a positive impact on their lives.

Key Responsibilities:
  • Responding to incoming calls and resolving issues efficiently
  • Accurately logging calls and entering information into our CRM call handling platform
  • Collaborating with a supportive team to provide exceptional service to residents

You will work closely with our dedicated team to ensure that our residents receive the best possible experience. If you have a passion for delivering excellent customer service and making a difference in people's lives, we encourage you to apply.

About the Role:

This is a rewarding opportunity to work in a dynamic and supportive environment. As a Customer Service Representative, you will be an integral part of our 24/7/365 service, working a variety of shifts to meet the needs of our residents.

Competitive rates of pay, typically £12.12 per hour, depending on experience

Fantastic colleague benefits, including opportunities for career development and growth

Supportive and friendly team environment

Extensive training and ongoing support to ensure your success in the role

Career development opportunities to help you grow professionally



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