Team Management Opportunity

1 day ago


Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

Churchill Estates Management Ltd is seeking a highly skilled and experienced Call Centre Supervisor to join its team in Ringwood, Hampshire. As a Call Centre Supervisor, you will be responsible for leading a team of customer service agents, providing coaching and support to ensure they deliver exceptional service to our customers.

About the Company

We provide a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. Our company has won numerous awards for outstanding customer service and we are committed to maintaining a first-class level of service at all touch points.

This is an exciting opportunity for a senior team leader or call centre manager to take on a leadership role within our fast-paced and dynamic call centre environment. You will be reporting to the Operations Manager and will be one of two Supervisors providing support to a growing team of careline operators.

Your main responsibilities will include supervising and supporting staff, recruitment and training, managing the duty rota and workforce planning, monitoring performance against KPIs, and providing statistical analysis and reporting. The ideal candidate will have previous experience as a Call Centre Supervisor or Team Leader in a similar setting, with knowledge of Careline or the telecare industry being desirable.

Benefits
  • Competitive salary: £50,000 - £60,000 per annum
  • 24 days annual leave plus Bank holidays
  • BUPA private medical insurance
  • Life assurance
  • Health screening
  • Eye care vouchers
  • Reward card
  • Employee Assistance programme


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