Call Centre Operations Manager

1 week ago

Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time
Call Centre Supervisor Job Summary

As a Call Centre Supervisor with Churchill Estates Management Ltd, you will be responsible for leading a team of customer support agents in providing exceptional service to our clients. Your primary goal will be to ensure that our customers receive prompt and professional assistance, resolving their issues efficiently and effectively.

Key Responsibilities:

  • Supervise and support a team of customer support agents to ensure they are meeting performance standards
  • Recruit, train, and develop team members to improve their skills and knowledge
  • Manage the call centre's operations, including scheduling, staffing, and resource allocation
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes
  • Provide coaching and feedback to team members to enhance their performance

Requirements:

  • Proven experience in a call centre or customer support role, with a strong background in team leadership and management
  • Excellent communication and interpersonal skills, with the ability to work with diverse groups and individuals
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • High school diploma or equivalent required; degree in business or a related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Churchill Estates Management Ltd is committed to providing exceptional service to our clients. We are seeking a highly skilled and motivated individual to join our team as a Call Centre Supervisor. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.

  • Call Centre Operations Manager

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues, and compliance, ensuring that the call centre meets high-quality call...

  • Call Centre Operations Manager

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues, and compliance, ensuring that the call centre meets high-quality call...

  • Call Centre Operations Manager

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high-quality call...

  • Call Centre Operations Manager

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high-quality call...

  • Call Centre Operations Manager

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues, and compliance.Your key responsibilities will include:Continual...

  • Call Centre Operations Manager

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues, and compliance.Your key responsibilities will include:Continual...

  • Operations Manager

    1 week ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the PositionAs Operations Manager / Call Centre Manager, you will be responsible for leading our call centre team in Ringwood, Hampshire. Reporting to the Head of Commercial, you will be a seasoned Operations Manager with in-depth experience of call centre operations.The successful candidate will have overall accountability for operational and alarm...

  • Operations Manager

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned Operations Manager / Call Centre Manager, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre...

  • Operations Manager

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. Reporting to the Head of Commercial, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality...

  • Operations Manager

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleAs Operations Manager / Call Centre Director, you will be responsible for leading our call centre team in Ringwood, Hampshire. Reporting to the Head of Commercial, you will be a seasoned Operations Manager / Call Centre Director, able to encapsulate our vision for growth and take us forward.Our busy team have already seen continuous and rapid...

  • Call Centre Supervisor

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team at Churchill Estates Management Ltd. As a key member of our operations team, you will be responsible for supervising and supporting a team of customer service representatives to deliver exceptional service to our clients.Key Responsibilities:Supervise and support a team of...

  • Call Centre Supervisor

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Key ResponsibilitiesSupervise and coach operational staff to ensure effective delivery...

  • Call Centre Supervisor

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Key ResponsibilitiesSupervise and coach operational staff to ensure effective delivery...

  • Call Centre Team Lead

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Main Responsibilities:Supervise and support a team of Careline Operators to ensure they...

  • Call Centre Team Lead

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Main Responsibilities:Supervise and support a team of Careline Operators to ensure they...

  • Call Centre Supervisor

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team at Churchill Estates Management Ltd. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Main Responsibilities:Supervise and coach operational staff to ensure...

  • Call Centre Supervisor

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team at Churchill Estates Management Ltd. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Main Responsibilities:Supervise and coach operational staff to ensure...

  • Call Centre Team Lead

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleThe post-holder will be one of two Supervisors providing support to a growing team of Careline Operators, reporting to the Operations Manager. Key responsibilities include:Supervising, supporting and coaching operational staff to carry out their duties effectively.Recruitment, training, induction, reviews, appraisals and performance management...

  • Call Centre Team Lead

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators, ensuring the delivery of exceptional customer service and support to our clients.Main Responsibilities:Supervise and support a...

  • Call Centre Team Lead

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Call Centre Supervisor to join our team in Ringwood, Hampshire. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators, ensuring the delivery of exceptional customer service and support to our clients.Main Responsibilities:Supervise and support a...