Call Centre Operations Manager
3 weeks ago
As a Call Centre Supervisor with Churchill Estates Management Ltd, you will be responsible for leading a team of customer support agents in providing exceptional service to our clients. Your primary goal will be to ensure that our customers receive prompt and professional assistance, resolving their issues efficiently and effectively.
Key Responsibilities:
- Supervise and support a team of customer support agents to ensure they are meeting performance standards
- Recruit, train, and develop team members to improve their skills and knowledge
- Manage the call centre's operations, including scheduling, staffing, and resource allocation
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes
- Provide coaching and feedback to team members to enhance their performance
Requirements:
- Proven experience in a call centre or customer support role, with a strong background in team leadership and management
- Excellent communication and interpersonal skills, with the ability to work with diverse groups and individuals
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- High school diploma or equivalent required; degree in business or a related field preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Churchill Estates Management Ltd is committed to providing exceptional service to our clients. We are seeking a highly skilled and motivated individual to join our team as a Call Centre Supervisor. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.
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