Help Desk Support Officer

3 days ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

Are you looking for a role where you can provide exceptional customer service and make a positive impact?

We have an exciting opportunity for a Call Operator to join our team at Careline Support Ltd.

As a Call Operator, you will be responsible for answering incoming calls from residents, responding to situations, and providing a friendly and empathetic approach.

Key Responsibilities:

  • Answering and responding to incoming calls in a timely and professional manner
  • Logging calls and inputting information into our CRM call handling platform
  • Working collaboratively with our team to provide the best possible experience for residents

Requirements:

  • Customer service experience, preferably in a call centre or care sector environment
  • Excellent communication and problem-solving skills
  • Empathetic approach and ability to remain calm in a crisis situation
  • Good standard of English and ability to enter data into systems accurately

What We Offer:

  • Competitive rates of pay, dependent on experience, typically £12.12 per hour
  • Fantastic colleague benefits
  • Supportive and friendly team
  • Extensive training and career development opportunities
  • Safe and secure offices based in Ringwood


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