Help Desk Support Officer
3 days ago
Are you looking for a role where you can provide exceptional customer service and make a positive impact?
We have an exciting opportunity for a Call Operator to join our team at Careline Support Ltd.
As a Call Operator, you will be responsible for answering incoming calls from residents, responding to situations, and providing a friendly and empathetic approach.
Key Responsibilities:
- Answering and responding to incoming calls in a timely and professional manner
- Logging calls and inputting information into our CRM call handling platform
- Working collaboratively with our team to provide the best possible experience for residents
Requirements:
- Customer service experience, preferably in a call centre or care sector environment
- Excellent communication and problem-solving skills
- Empathetic approach and ability to remain calm in a crisis situation
- Good standard of English and ability to enter data into systems accurately
What We Offer:
- Competitive rates of pay, dependent on experience, typically £12.12 per hour
- Fantastic colleague benefits
- Supportive and friendly team
- Extensive training and career development opportunities
- Safe and secure offices based in Ringwood
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