Senior Service Desk Analyst

4 weeks ago


Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

About Churchill Retirement Living

We are a leading provider of retirement living solutions, with a focus on delivering high-quality, purpose-built apartments for older adults. Our mission is to provide a secure, independent lifestyle for our residents, while also offering a range of support services to ensure their well-being.

The Role

We are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and service fulfillment to users of ICT across the business. This will include desktop and remote support, as well as the resolution of reported faults and the fulfillment of service requests made by ICT users.

Key Responsibilities

  • Provide technical support and service fulfillment to users of ICT across the business
  • Resolve reported faults and fulfill service requests made by ICT users
  • Support project work as required
  • Work effectively with a distributed user base
  • Provide excellent interpersonal and communication skills
  • Have effective analytical and problem-solving skills
  • Have a high level of attention to detail
  • Be highly organized and capable of managing your own workload

Requirements

  • Previous Service Desk experience
  • Good working knowledge across a range of end-user devices
  • Knowledge of Microsoft products
  • Previous experience of the Service Now Service Management Tool or a similar ticketing system

What We Offer

  • Competitive salary
  • Annual holiday entitlement of 24 days + Bank Holidays
  • Day off on your birthday
  • Excellent Colleague benefits

How to Apply

If you are a motivated and experienced Service Desk Analyst looking for a new challenge, please apply today.



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