Senior Service Desk Analyst

4 weeks ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

About Churchill Retirement Living

We are a leading provider of retirement living solutions, dedicated to delivering high-quality, purpose-built apartments for older adults. Our mission is to provide a secure, independent lifestyle, free from the worries of maintenance and upkeep.

The Role

We are seeking a skilled Service Desk Analyst to join our team. As a key member of our IT department, you will provide technical support and service fulfillment to users across the business, including remote access to our construction sites, sales offices, and managed developments.

Key Responsibilities

  • Provide 1st and 2nd line support to ICT users in the resolution of reported faults and service requests.
  • Support project work as required, utilizing your analytical and problem-solving skills to deliver effective solutions.
  • Collaborate with the IT team to ensure seamless service delivery and continuous improvement.

Requirements

  • Previous Service Desk experience with a good working knowledge of end-user devices, including desktops, laptops, printers, phones, routers, mobiles, and tablets.
  • Knowledge of Microsoft products and experience with the Service Now Service Management Tool or similar ticketing systems.
  • Excellent interpersonal and communication skills, with the ability to effectively prioritize and manage your workload.
  • Highly organized, with a strong attention to detail and ability to work independently or as part of a team.

What We Offer

  • Competitive salary and annual holiday entitlement of 24 days + Bank Holidays.
  • Day off on your birthday and excellent Colleague benefits, including John Lewis vouchers, ongoing investment in your personal development, and access to Employee Assistance programs.

Join Our Team

At Churchill Retirement Living, we value our employees and strive to create a positive, supportive work environment. If you are a motivated and skilled individual looking for a new challenge, we encourage you to apply today.

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