IT Support Specialist

2 months ago

Ringwood, Hampshire, United Kingdom Churchill Living (Developments) PLC Full time
About the Role

We are seeking an experienced IT Field Technician to join our team at Churchill Retirement Living, supporting our Colleagues in an IT service desk capacity across the country.

Key Responsibilities:

  • Provide technical support and service fulfilment to our Colleagues, including those based within regional offices and sites / developments in the field.
  • Plan, prepare and perform IT equipment set ups and installations at site cabins, sales offices and Lodge Manager offices.
  • Provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System.
  • Monitor and report on the progress of IT services within the region and support project work as required.

About You

We are looking for an individual with previous IT Technician or IT Service Desk experience, with a good working knowledge across a range of end user devices including laptops, printers, phones, routers, mobiles and tablets, with a good knowledge of Microsoft 365.

You will have experience of a ticketing system and be highly organised, capable of managing your own workload and equally confident working alone or as part of a team.

You will also have experience of supporting a distributed user base and demonstrate a fantastic customer service approach, with excellent interpersonal and communication skills, coupled with effective analytical and problem solving skills with a high level of attention to detail.

What We Offer

  • Competitive salary
  • Company car or cash for car allowance
  • Annual holiday entitlement of 24 days + Bank Holidays
  • Day off on your birthday
  • Supported induction, training and ongoing investment into your personal development
  • Professional memberships reimbursed (relevant to role)
  • Colleague well-being initiatives and ambassadors
  • Peer recognition programme
  • Colleague, Client and Land referral bonuses
  • Access to Employee Assistance programme
  • Eyecare reimbursement
  • John Lewis vouchers - £200 to all expectant parents
  • Friends & family discount against the cost of a new Churchill apartment
  • Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

About Us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we're looking for people like you.

We're a family-owned business and we're going places. We're proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing nearly 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life.

Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We've won a host of awards; most recently ranked in the Sunday Times Top 10 'Best Places to Work' and we were the first ever retirement living specialist to be crowned overall 'Housebuilder of the Year' by the WhatHouse? Awards.

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