IT Support Specialist
4 weeks ago
We are seeking a skilled 2nd Line Technician to join our team at Trusted Technology Partnership Ltd. As a 2nd Line Technician, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
About the RoleThis is a fantastic opportunity to work with a specialist provider of IT Infrastructure and Support Services. You will be responsible for receiving technical escalations from 1st Line, performing routine maintenance checks and updates, supporting the 1st line team and knowledge sharing, progressing and closing incidents and requests, and liaising with internal and external customers.
Key Responsibilities- Receiving technical escalations from 1st Line
- Performing routine maintenance checks and updates
- Supporting the 1st line team and knowledge sharing
- Progressing and closing incidents and requests
- Liaising with internal and external customers
To be successful in this role, you will need a good knowledge of IT troubleshooting and problem solving, experience within an IT customer service environment, the ability to take responsibility for your workload, be helpful and approachable, have excellent time management skills, and be a good communicator. A working knowledge of ITIL is also essential.
What We OfferWe offer a competitive salary, ongoing training and support, company profit share, 22 days annual leave plus bank holidays, increasing with length of service, birthday as additional paid leave, additional paid leave dependent on company performance, company sick pay policy, pension scheme, private medical insurance including dental, free parking, hybrid working, and progression opportunities.
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IT Support Specialist
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Part-time Customer Support Specialist
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IT Support Specialist
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IT Field Support Specialist
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