Customer Support Specialist

3 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

Careline Support Ltd is seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments across the UK.

Key Responsibilities

  • Take incoming calls and respond to a variety of situations, including medical emergencies, fire panel alarms, and security entry calls.
  • Log each call in our CRM system, ensuring accurate information is recorded.
  • Provide a friendly, responsive, and attentive approach on every call.

About You

To be successful in this role, you will need to be able to display a warm and friendly telephone manner, be calm in a crisis situation, and work well under pressure. You will also need to be able to learn new IT systems and technical knowledge with ease and be familiar with customer databases.

What We Offer

  • Annual holiday of 22 days per annum
  • Supportive and friendly team
  • 'On the job' training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Rewards for colleague referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary

About Us

Careline Support Ltd is a respected company providing a telephone support service to over 10,000 retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points.



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