Customer Service Representative: Supporting Retirees

1 week ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
Job Description

Location: Ringwood, Hampshire

Salary: From £10.25 per hour, dependent on experience

Hours: Weekends only, 07:00 - 15:00

We are seeking a personable, motivated, and diligent individual to join our call handling team at Careline Support Ltd on weekends.

Why Work for Us?

  • Competitive salary starting from £20,000 per annum pro rata, negotiable depending on experience (£10.25 per hour)
  • Fantastic Colleague Benefits
  • Supportive and friendly team
  • Free tea and coffee (as much as you can drink)
  • Extensive training from your initial induction and throughout your career
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood
  • Free on-site parking
  • Rewarding work; you'll be making a positive difference every day

The Role:

  • You'll be taking incoming calls from retired Homeowners, responding to a variety of situations, including emergencies
  • Logging each call in our CRM system to ensure accurate and detailed information
  • Remaining alert and available for the next customer

About You:

  • You'll have customer service experience from call centres, retail, hospitality, or the care sector
  • You'll be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis, and with good common sense
  • You'll have a good standard of English and IT skills

We're committed to maintaining a first-class level of service at all touch points. Join our team and become part of our success story.



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