Customer Service Representative

4 weeks ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

Careline Support Ltd is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will provide emergency assistance and reassurance to thousands of retired homeowners across the UK.

Responsibilities

  • Take incoming calls and respond to a variety of situations, including medical emergencies, fire panel alarms, and security entry calls.
  • Log each call in our CRM system, ensuring accurate information is recorded.
  • Provide a friendly, responsive, and attentive approach on every call.

About You

To succeed in this role, you will need to display a warm and friendly telephone manner, be calm in crisis situations, and work well under pressure. You will also need to be familiar with customer databases and have a high standard of written and spoken English.

Your Rewards

  • Annual holiday of 22 days per annum, pro rata
  • Supportive and friendly team
  • 'On the job' training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Rewards for colleague referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary

About Us

Careline Support Ltd provides a telephone support service to over 10,000 retired homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.



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