Customer Service Representative
4 weeks ago
About the Role
Careline Support Ltd is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will provide emergency assistance and reassurance to thousands of retired homeowners across the UK.
Responsibilities
- Take incoming calls and respond to a variety of situations, including medical emergencies, fire panel alarms, and security entry calls.
- Log each call in our CRM system, ensuring accurate information is recorded.
- Provide a friendly, responsive, and attentive approach on every call.
About You
To succeed in this role, you will need to display a warm and friendly telephone manner, be calm in crisis situations, and work well under pressure. You will also need to be familiar with customer databases and have a high standard of written and spoken English.
Your Rewards
- Annual holiday of 22 days per annum, pro rata
- Supportive and friendly team
- 'On the job' training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood
- Free on-site parking
- Group pension scheme
- Eye care vouchers
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
About Us
Careline Support Ltd provides a telephone support service to over 10,000 retired homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.
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