Customer Service Representative
3 weeks ago
Job Summary: We are seeking a skilled Customer Service Representative to join our team at a modern Contact Centre based in Ringwood, Hampshire. As a Customer Service Representative, you will be responsible for assisting customers with online enquiries and purchases of luxury chocolates and confectionery from a top UK company.
Key Responsibilities:
* Provide excellent customer service to customers via phone and email
* Assist customers with online enquiries and purchases
* Resolve customer complaints and issues in a professional and timely manner
* Work collaboratively with the sales team to achieve sales targets
* Maintain accurate records of customer interactions
Requirements:
* Excellent communication and interpersonal skills
* Good numeracy and literacy skills
* Ability to work in a fast-paced environment
* Previous customer service experience is desirable but not essential
What We Offer:
* Competitive salary and bonus structure
* 20 days paid holiday plus additional days based on length of service
* Suggestion Box Monthly Winner Paid Reward
* Cycle to work scheme
* Free parking off site
About Us:
We are a leading recruitment agency in the South West, specialising in customer service and sales recruitment. We pride ourselves on our excellent customer service and our ability to find the right candidates for our clients.
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