Customer Service Representative
3 weeks ago
At Careline Support Ltd, we're looking for a skilled Customer Service Representative to join our team as a Call Operator.
As a Call Operator, you'll be the first point of contact for our residents, handling incoming calls and responding to situations with professionalism and empathy.
Key Responsibilities:
- Answering incoming calls and responding to resident inquiries
- Accurately logging calls and inputting information into our CRM system
- Providing excellent customer service and resolving issues in a timely manner
- Working collaboratively with our team to ensure the best possible experience for our residents
Requirements:
- Customer service experience in a call centre or similar environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Good standard of English and data entry skills
- Flexibility to work a variety of shifts, including evenings and weekends
We offer a competitive rate of pay, dependent on experience, typically £12.12 per hour, as well as a range of benefits and career development opportunities.
If you're a motivated and customer-focused individual looking for a rewarding role, please apply today.
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