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Customer Service Representative

2 months ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

We are seeking a skilled and compassionate Careline Operator to join our team at Careline Support Ltd. As a key member of our support team, you will play a vital role in providing exceptional customer service to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their concerns.
  • Work collaboratively with colleagues to ensure seamless communication and efficient issue resolution.
  • Develop and maintain a deep understanding of our products and services to effectively address customer needs.
  • Provide empathetic and supportive interactions with customers, understanding their unique situations and concerns.

Working Hours and Shifts:

Our Careline Operators work a variety of shifts, including 5 shifts on and 3 shifts off, which may include rostered weekends and Bank Holidays. Shifts typically run from 7am to 2:45pm, with occasional flexibility required to cover later shifts up to 10:30pm.

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package that reflects your value to our team.
  • Ongoing training and support to ensure you have the skills and knowledge needed to excel in your role.