Retirement Support Advisor

4 days ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

We are seeking a skilled Retirement Support Advisor to join our team at Careline Support Ltd, providing telephone-based support to retired homeowners across the UK.

About the Role

This varied role includes live call monitoring, auditing, reporting, administration duties and supporting the training of new team members. You will work as part of a team, providing customer support, responding to medical emergencies, fire panel alarms, security entry calls, or simply offering a friendly voice to those who need it.

As a key member of our team, you will have previous experience in fast-paced customer service environments and be able to demonstrate excellent problem-solving skills, self-motivation, and flexibility.

The Ideal Candidate
  • Previous experience in customer-facing roles, ideally with supervisory responsibilities
  • Strong communication and interpersonal skills, with a warm and empathetic approach
  • Able to work effectively under pressure, with a calm and composed demeanor
  • Familiarity with CRM systems and technical knowledge
  • Exemplary written and spoken English skills
Benefits

Joining our team at Careline Support Ltd offers a range of benefits, including:

  • Competitive salary: £27,500 per annum, negotiable based on experience
  • 22 days annual holiday
  • 'On the job' training and career development opportunities
  • Supportive and friendly team environment
  • Career progression within the company

We are committed to maintaining a first-class level of service at all touchpoints and strive to elevate our support services for our clients. As a valued member of our team, you will play a significant role in delivering exceptional care and support to our customers.

If you are passionate about delivering high-quality customer service and making a positive difference in people's lives, we encourage you to apply for this exciting opportunity.



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